Learn the mediation process and get started using the skills of mediation. This course is for anyone involved in conflict management on a personal or professional level. The 40-hour Basic Mediation course is the recommended minimum requirement for, and serves as your foundation to building a career as a mediator in the state of Colorado. You will learn to modify past learned behaviors, develop basic essential skills, and effectively mediate with minimal mentor support through integration of theory and practice, modeling, exercises, and simulations, and self, peer, and instructor evaluation.

Training topics include:

Conflict origins

Mediation models history

Mediator roles

Case management and forms

Appreciative and empowerment strategies and techniques

Interest-based and position-based negotiation

Communication "I" messages, active listening and nonverbals

Problem-solving, interest-based mediation process

Memorandum of understanding (MOU) writing

Ethics and diversity

Statutes that govern mediation practice

Unauthorized practice of law

Mediation business and career-next steps

The Collaborative, Facilitative and Interest-Based Model™ (CFI) is the heart of Phoenix Strategies, Inc.'s services and training. Not only is this model used to manage conflict, but it can be used in our daily, personal and professional activities. Whether communicating with family, friends or co-workers or negotiating to meet goals, this model can bring about mutually satisfyin g results for those directly involved. Participants will receive a certificate of completion. CLE credits are available for attorneys (31 General, 8.4 Ethics). Phoenix Strategies, Inc. (PSI) is a dispute resolution business incorporated in 1997 to provide comprehensive, relational and human development training and services. PSI delivers a full array of conflict management services that includes: mediation, conflict coaching, facilitation and conflict management systems design. PSI holds the US Patent and Trademark Office mark of Collaborative Mediator® used for mediator certification for those who demonstrate knowledge and skills in the Collaborative, Facilitative, Interest-Based Model. Additionally, PSI provides mediator internships. PSI mediators have delivered services for cases originating within federal agencies as EEOC, USPS, BLM, TSA, school districts, city and county courts, non-profits and for-profit entities. Michelle Noyes, mediation professional, educator, and coach, acquired Phoenix Strategies, Inc. in 2021. Trained under the leadership of Phoenix Strategies, Inc. founder, Monica Lichtenberger, Michelle approaches mediation with the Collaborative, Facilitative, Interest-based Model. In addition to her own practice, Michelle facilitated mediation for the City of Fort Collins, Jefferson County Mediation Services, The Better Business Bureau, El Paso County Courts, and School District 11. Michelle has had a variety of experience in family mediation, divorce and post decree mediation, union dispute, workplace dispute, business consumer dispute, tenant landlord dispute, and conflict involving nonprofit organizations. NOTE: This course will be offered via Zoom. Register now for the class and then the day before class the instructor will send you the link to attend the class. A good internet connection and a computer or device with a camera and mic are needed and a printer for the materials.

Class time is in MT. This very interactive class will be presented via Zoom. There is constant interaction, visual and audio, so that everyone is present at all times similar to a classroom setting. The instructors are able to share their screens so that you see the powerpoint presentation, along with the other students. Look for an email from your instructor with the Zoom link for class. Be ready to log on and join the meeting 5-10 minutes prior to the class start time each day so you will be ready when class begins.